Normal Disaster plus the Decisions In this article

 Essay about Natural Catastrophe and the Decisions That Follow

Rob Rommel's introduction to Florida could possibly be

described as trial by hurricane. Rommel had taken overFlorida functions in 2004 for Across the country Insurance. More than a 2-month period in 2004, Florida experiencedits worst storm season of all time

—

several majorhurricanes

(Charley, Frances, Ivan, and Jeanne) slammed thestate, causing around $40 billion in harm. In the hurricanes'

wake, Nationwide received a lot more than 119, 1000 claims

jointly worth eight hundred fifty dollars million. Even though dealing with those claims was difficult, even more complicated was Rommel's later decision to terminate approximately 45, 000 homeowners' policies. Countrywide received a lot of mediaattention as a result, almost all negative. In highlighting on

the decision, Rommel said, ―Pulling out was a

soundbusiness decision. Was this good for the person

customer? Zero, I cannot say it absolutely was. But the explanation wassound. ‖Hurricanes aren't the sole weapons in nature's toolbox, and the insurance industry is hardly the onlyindustry afflicted with nature. Consider the aircarrier industry.

American Air carriers has 85, 000 staff, 4 of whommake decisions to end flights. One is Danny

Burgin. When weather conditions systems procedure, Burgin demands toconsider a host of factors in deciding which flights to

end and how to reroute affected travellers. He arguesthat of two major climate factors, winter months snowstorms andsummer thunderstorms, snowstorms are easier to take care of because they are even more predictable. Avoid tell tha

t toJetBlue, however. In February 13, 2007, JetBlue wasunprepared for a snowstorm that hit the East Shoreline. Dueto having less planning, JetBlue held hundreds ofpassengers in its aeroplanes, at JFK, in some cases for aslong as 10 hours (with bathing rooms closed! ). To the stranded travelers, JetBlue's tepid give of a reimbursement was

in the same way outrageous. For an air travel that amde itself known oncustomer services and had frequently been graded as the topU. S i9000. airline in customer satisfaction, it had been a publicrelations...

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